020 3652 5715
07968 941 767
Terms of Sale
WE ACCEPT ORDERS ON THE BASIS THAT THE FOLLOWING TERMS AND CONDITIONS ARE UNDERSTOOD AND AGREED TO:
Utopia Cards cannot accept responsibility for colour and texture variations which may occur occasionally.
Every effort has been made to produce colours accurately,
however some colours shown may not be an exact representation of the actual colours used.
All our products are handmade and so there may be slight variations from product to product. This is not deemed a fault.
Customers should be aware that due to the products being hand finished there may be slight variations. All products are finished to a high standard but due to their delicate accessories they should be handled with care by the customer.
Please note that due to each product being handmade to order, we do not offer a refund on unwanted products.
In the unusual circumstance that any of the products arrive in an unsatisfactory condition due to our error,
we are more than happy to either exchange or refund those products affected.
The customer is responsible to thoroughly check the wording of proofs, once these have been confirmed.
we are not responsible for any mistakes on stationery that were confirmed in the proof copy.
Work will not commence until all proof copies have been approved.
Orders can be cancelled as long as the final proofs have not been approved and production has not commenced.
The 50% deposit is non-refundable if cancelling within one month of the booked production date.
If you wish to cancel after production has started you will be charged for those items made.
We reserve the right to update details or prices on our website at any time, including our Terms and Conditions.